We propose an approach for dynamic efficiency evaluation across multiple organizational dimensions using data envelopment analysis (DEA). The method generates both dimension-specific and aggregate efficiency scores, incorporates desirable and undesirable outputs, and is suitable for large-scale problem settings. Two regularized DEA models are introduced: a slack-based measure (SBM) and a linearized version of a nonlinear goal programming model (GP-SBM). While SBM estimates an aggregate efficiency score and then distributes it across dimensions, GP-SBM first estimates dimension-level efficiencies and then derives an aggregate score. Both models utilize a regularization parameter to enhance discriminatory power while also directly integrating both desirable and undesirable outputs. We demonstrate the computational efficiency and validity of our approach on multiple datasets and apply it to a case study of twelve hospitals in Ontario, Canada, evaluating three theoretically grounded dimensions of organizational effectiveness over a 24-month period from January 2018 to December 2019: technical efficiency, clinical efficiency, and patient experience. Our numerical results show that SBM and GP-SBM better capture correlations among input/output variables and outperform conventional benchmarking methods that separately evaluate dimensions before aggregation.

Evaluating the efficiency of organizations and branches within an organization is a challenging issue for managers. Evaluation criteria allow organizations to rank their internal units, identify their position concerning their competitors, and implement strategies for improvement and development purposes. Among the methods that have been applied in the evaluation of bank branches, non-parametric methods have captured the attention of researchers in recent years. One of the most widely used non-parametric methods is the data envelopment analysis (DEA) which leads to promising results. However, the static DEA approaches do not consider the time in the model. Therefore, this paper uses a dynamic DEA (DDEA) method to evaluate the branches of a private Iranian bank over three years (2017-2019). The results are then compared with static DEA. After ranking the branches, they are clustered using the K-means method. Finally, a comprehensive sensitivity analysis approach is introduced to help the managers to decide about changing variables to shift a branch from one cluster to a more efficient one.

Evaluating the banks' performance has always been of interest due to their crucial role in the economic development of each country. Data envelopment analysis (DEA) has been widely used for measuring the performance of bank branches. In the conventional DEA approach, decision making units (DMUs) are regarded as black boxes that transform sets of inputs into sets of outputs without considering the internal interactions taking place within each DMU. Two-stage DEA models are designed to overcome this shortfall. Thus, this paper presented a new two-stage DEA model based on a modification on Enhanced Russell Model. On the other hand, in many situations, such as in a manufacturing system, a production process or a service system, inputs, intermediates and outputs can be given as a fuzzy variable. The main aim of this paper is to build and present a new fuzzy two-stage DEA model for measuring the efficiency of 15 branches of Melli bank in Hamedan province.